Frequently asked questions about returns

When will I receive my refund if I withdraw from the contract within 14 days?

Within 14 days of receiving the returned goods. However, we usually manage it sooner.

Who pays for the return shipping?

The customer covers the shipping cost when returning goods to our warehouse.
In case of an exchange, the customer pays for the return shipping to our warehouse. We cover the cost of sending the exchanged goods.

How should I properly pack the goods for return?

In a box to prevent damage and in the original packaging. Sock shoes must be clean and only tried on.